FAQs

We currently support Google (Gmail and G-Suite), Office 365, Microsoft Exchange, Outlook.com (prev Hotmail) and iCloud calendars.

Unfortunately we're not able to support Sharepoint calendars or Outlook Desktop calendars.

Make sure you have set up at least one sync rule for a board. You can do this by adding the Cronofy Power-Up to a Board and then clicking on the Cronofy button to define the sync settings.

Alternatively you can login to the web application and create one or more sync rules there.

The most common reason for this is the sync rules defined for the board or organization are only for cards that are actually assigned to you. If you don't use assignment then the cards won't sync.

If you're using the Trello Power-Up, you can changed this on the Board sync settings.

If you're using the web application you can unsync the Board and set it up again with it set to all cards to be synced.

Currently the connector doesn't create cards in Trello when you create events in your calendar. We allow for two way sync of events created by the connector from cards with due dates.

This is a feature that is on the list to be added. If you'd like to add your vote to this please email trello@cronofy.com and we'll keep you up to date on progress.

Most of the time, we can work out your time zone when you connect your calendar. If we can't however, this will result in a default time zone being used.

You can update your time zone in your Account Settings.

You can manage the calendar accounts connected to Trello on the Account Settings page.

If you're the owner of the subscription, you can cancel it on your Subscription page.

Please email trello@cronofy.com with the email address of your Trello account and we'll help you.